Service
Quality System
F. Ball and Co. Ltd. recognises that the integration of the principles of quality management into the Company’s business processes is fundamental to the achievement of its quality aim of:
Total Customer Satisfaction
To facilitate this, a formal quality management system which meets the requirements of British Standard BS EN ISO 9001 is in operation.
BS EN ISO 9001 Certificate
EN ISO 14001 Certificate
BS OHSAS 18001 Certificate
Quality Policy
Servicing Customer Needs
Leading the way in service, Setcrete is clearly focused on identifying and satisfying customer needs. The company has a proven track record of providing excellent sales support through a dedicated customer service team.
Technical Service
Our experienced technical service department offers advice and specifications for individual projects. They can be contacted by telephone, e-mail or via our social media channels and handle over 11,000 enquiries a year.
A range of technical literature is produced by the company to aid end users in the correct selection and application of Setcrete products to ensure the best results. The Setcrete website ensures that product information is accessible 24 hours a day.
Manufacturing Excellence
Purpose-built for maximum efficiency, the Company’s manufacturing facility complies with the stringent requirements of ISO 9001. This provides the control at every stage – ensuring the highest standards are maintained throughout manufacture, from the supply of raw materials to the despatch of the finished products – guaranteeing complete consistency.
Recent investment in a new 30,000 sq ft manufacturing facility has extended the company’s production capacity, ensuring excellent levels of customer service and further reinforcement of the company’s rapid despatch policy.
Designed and constructed using the very latest technology, the new facility incorporates a number of energy saving measures to ensure that energy consumption is kept to a minimum, whilst reducing the potential for noise and dust emissions. Manual handling is also reduced through the use of a technologically advanced ‘robot’ palletising system, designed to meet the high throughput of product delivered by fully automated packing machines.
The ultra-modern facility includes substantial warehousing that enables ex-stock shipment of products throughout the UK and world-wide.
Research & Development
Also benefiting from purpose-designed and equipped facilities is the Development Laboratory – the source of continuous product improvement and innovation. Product development is managed by a committee of specialists from sales, marketing and technical departments. Their work is driven by a variety of requirements – the needs of the market, improved product performance, the availability of new raw materials, new and changed legislation and technical considerations. All development is carried out within the Company’s ISO 9001 quality system.
Quality Control
To ensure continued achievement of reliably high standards of product quality, the facilities include a specialist Quality Control laboratory. All raw materials entering the factory are supplied into pre-production stock subject to agreed standards of conformity. Every product batch is tested before distribution, with retained samples allowing total traceability of all manufactured product.
Environmental Awareness
F. Ball’s purpose designed manufacturing facility is located on the edge of the Peak District National Park in a valley where rivers, canals and rural walks attract many tourists. Accordingly, the Company was particularly concerned that the relocated operation in Cheddleton, Staffordshire, should have the lowest possible impact on its surroundings.
Careful planning has provided a landscaped layout with the shape and colour of the buildings designed to blend with the surrounding area. Protection of the local environment was central to this process, with mandatory standards being greatly surpassed.
A formal environmental management system, which meets the requirements of British Standard BS EN ISO 14001 is in operation.
Environmental Policy
Health & Safety
In accordance with the requirements of Section 6 of the Health and Safety at Work etc., Act 1974 (as amended), information is provided for our customers to ensure, so far as is reasonably practicable, that they can meet their legal obligations under the Act. Health and Safety information in respect of our products is provided on appropriate safety data sheets. Certain Health and Safety information can also be found at www.setcrete.co.uk or on product labels and within technical literature published by the Company.
Products supplied by this Company could, if incorrectly used, handled, processed, stored, transported or disposed of, give rise to risks to Health and Safety. Prior assessment of the suitability of any product for its intended purposes must be made and all relevant Health and Safety requirements must be studied, understood and applied.
